Hazelbrook's commuter carpark and shops on the south side of town need a standard Roads and Maritime Services sign, says the local association who have been waiting for more than a year for it.
Hazelbrook Association president Angela Lougheed says because the station's carpark is tucked away, it isn't easily visible from the highway and people need "proper guidance" to find it and the antique shop and other small stores that operate there.
She says there was a large sign prior to the highway upgrade which showed the way to the train station, the antique store and the since-closed Selwood Science and Puzzles store.
"There was a large sign prior to the highway upgrade," said Peter Staton from Hazelbrook Cottage Antiques, adding that the sign supported a large number of local jobs.
"People are struggling over this side," he said.
"And there's no obvious way of getting to the station," Ms Lougheed added.
In a letter to Blue Mountains City Council and the Roads and Maritime Service Ms Lougheed has repeatedly complained that Hazelbrookians have been waiting for clear direction from the highway east and westbound at Oaklands Rd to show the way to the train station commuter carpark.
"The use of public transport is environmentally sound and should be supported by every level of government," Ms Lougheed, a recent unsuccessful Independent council candidate, told the Gazette.
"You can't ask people to use something if they can't find it."
In a letter to the Hazelbrook Association, the Roads and Maritime Services has said there is not enough "excess capacity" to warrant promoting the station, but the group says it would help visitors to find the station on the weekend and also promote the shops on the other side of the highway.
Hazelbrook Association vice president Elizabeth Burgess said the group was just asking for some "consistency", pointing to the recent Woodford commuter sign.
"No one could find its carpark either which is why the signs were installed," Ms Lougheed said.
Just prior to going to press, the group heard that council would be putting up a small "finger" on the corner of the highway and Oaklands Road indicating a railway station.
Ms Burgess said they were "disappointed after months and years of campaigning" they had ended up with a "piecemeal" approach to the sign that was "inconsistent".
"We're just asking for the proper large RMS replacement sign," said Ms Lougheed.
RMS has told the group signs are assessed on a case by case basis.
The RMS said of the 14 railway stations between Glenbrook and Katoomba only three stations have this signage and these are cases where the carparks adjoin the highway.
"It is not RMS/BMCC policy to consistently provide signage to all train stations and commuter carparks from the Great Western Highway, but rather that this is assessed on a case-by-case basis depending on whether the commuter carpark is being used to full capacity or not," their spokesman said.
Ms Lougheed said she is well versed in battle having negotiated with the RMS over the Hazelbrook to Woodford stretch of highway on everything from the design to plantings, traffic lights and pedestrian crossings, to the sandstone walls instead of bags of rocks.
"Our community group has fought and fought for five years. It's disappointing."
