NBN apologises for wrong Blue Mountains connection dates

In limbo: Simon Harriott at his Warrimoo home where his NBN connection is not listed until 2019.
In limbo: Simon Harriott at his Warrimoo home where his NBN connection is not listed until 2019.

The National Broadband Network has apologised to Blue Mountains residents for listing incorrect connection dates on the company’s website.

Warrimoo resident Simon Harriott contacted the Gazette when he noticed his NBN connection date was listed as January-June 2019 despite homes in neighbouring Valley Heights – where he used to live – due for connection this year.

An NBN Co spokesperson said it was “aware of a data error on our website resulting in incorrect timeframes being published for a small area in the Blue Mountains”.

“We are working on rectifying the issue and apologise for any inconvenience caused.”

The Gazette understands about 3000 homes are affected by the error.

Federal Member for MacquarieSusan Templeman slammed the confusion over the rollout in the Lower Mountains.

“Whether they are right or wrong about the anticipated NBN start date, it is absolutely ridiculous that they can’t get something as basic as this right,” she said.

“It goes to the heart of their incompetence, and how little they care about current and future customers.”

Ms Templeman had previously raised the issue in December 2017, when NBN Co said the website “glitch” would be fixed in a matter of weeks.

She said it was important as people use the NBN site to check availability and make subsequent decisions on house purchases, relocations and business decisions.

Mr Harriott, who works from home as a real estate valuer, said the connection timeframe is particularly pressing for him because his existing internet connection is unreliable.

“Every time it rains, the internet drops out. If it’s windy, the internet drops out… [But] they’re just patching it now because they are waiting for the NBN to come.”

Last week, homes in East Blaxland and Mount Riverview were also listed for NBN connections in 2019 while neighbouring Glenbrook and Lapstone addresses had 2018 dates.

Residents can find out when they are due to be connected at: https://www.nbnco.com.au.