Customer Care Manager


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Full job description

About Assure:

Assure Programs, one of Australia’s leading workplace mental health organisations, is looking to add a workplace wellbeing professional to the team in the role of Customer Care Manager.

The Role:

This is a values-driven opportunity to work as a brand advocate, building our customer base, taking care of both new and existing customers, and ensuring excellence in customer service and relationship management. As the primary point of contact for a portfolio of customers, you will provide expert consultancy advice on all aspects of Assure’s products and services and developing and executing account management plans aligning with specific customer requirements.  

You will support business development opportunities and be responsible for the promotion and consultancy of highly professional, innovative and engaging workplace wellbeing solutions.

This role is a full-time permanent role, based in Brisbane and covering a dedicated geographical area that includes regional QLD and the NT.  Travel will predominantly be within the Brisbane area, however, may be required to our customers located in regional areas.

When you join our team, we offer you:


Spend some time in the office, working from home, visiting organisations, and travel (when required). We aim to practice what we preach and take an individual approach to managing job demands and individual balance.


Join a supportive team and enjoy both personal and professional benefits from belonging to a leading global organisation.

What will make you successful:

  • Experience in B2B relationship management and customer advocacy, ideally in the provision of EAP, wellbeing, leadership, HR or organisational development services,
  • Demonstrated experience in identification and conversion of business development opportunities.
  • Demonstrated experience working in a fast-paced, high-performing environment and in achieving KPIs
  • Personal and professional presence, integrity, business ethics and credibility to positively contribute to the operating culture of Assure and our customers

Assure are a part of the APM Group:

We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services. 

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform. For a confidential chat please call Vicki on 0447 650 657.

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Actual pay is not disclosed by the employer

Job details
Date posted
8 Aug 2022
Management & Supervisory (Customer Service & Call Centre)
Job mode
Standard/Business Hours

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