17d ago

Customer Service Administrator

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Base pay
$55k - $65k
Work type
Full Time
Contract type
Permanent
Pay description
"Generous remuneration"
How this job matches you
% match
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Pay guide
Market insights based on all Customer Service Administrator jobs in Sydney NSW
Base pay range
$55k - $65k
Market average
$59k
$59k
Market average
$50k
$70k
Skills
EXCEPTIONAL CUSTOMER SERVICE
SELF-MOTIVATED
Strong attention to detail

Full job description
  • Generous remuneration
  • Full-time customer service administration role
  • Be supported in your role with a positive and friendly team 

About the Employer
Our client is an industry leader in the manufacturing of custom-made barrier and automated door systems. They have been offering high quality, energy-efficient, and custom-made solutions for over 30 years. They service industries such as retail supermarket chains, healthcare, heavy industry, mining and food manufacturing, plus many more!
About the Role:
Our client is seeking an enthusiastic and motivated customer service administrator that enjoys delivering a professional and exceptional level of service for all clients that interact with the business.  You will be self-driven, a team player, and possess a friendly attitude that is capable of multitasking and handling challenges as they arise.  This full-time role works on a fortnightly rotating roster with alternating 7:30am and 8:00am start times.
  
Benefits:

  • Work with a manufacturing industry leader
  • Grow within an excellent and positive customer service team
  • Avoid the city traffic and work away from the CBD!  

Duties:

  • Opening and closing of service tickets
  • Liaising with and assisting customers with quotations and orders
  • Answering phones and email enquires in a professional manner
  • Booking of installation and maintenance repairs for new and existing customers
  • Booking of onsite visits for the sales team
  • Keep the customer informed through the progress of an order
  • Liaise with production and dispatch teams, following up on freight orders
  • Data entry into (CRM program) with accuracy and attention to detail
  • Ad hoc and general administration duties as required

Skills and Experience:

  • 1 year within a customer service/office environment preferred
  • Excellent oral and written communication skill
  • Must have experience using a CRM (use SAP B1)
  • Ability to prioritise and juggle multiple tasks
  • Excellent attention to detail
  • Good problem-solving skills
  • A willingness to learn and the ability to cope with change
  • A team player

Only candidates that meet our client’s selection criteria will be contacted.
  
Job ID: TBCSA01

Job details
Date posted
3 Sep 2021
Category
Admin & Office Support
Occupation
Administration Assistants
Base pay
$55k - $65k
Contract type
Permanent
Work type
Full Time
Job mode
Standard hours
Career level
No Experience (New to Market)
Sector
Private Business
Desired education level
Year 12 or equivalent
Work Authorisation
Australian Citizen / Permanent Resident
Language
English
Company size
11 to 50

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