Sacha Murphy's children still can't play in the backyard of their Broken Hill home.
Work to fix the lead contamination in the soil can't start until all the damage to their home after a freak hail storm has been fully repaired.
The ferocious November 2016 storm dropped hail the size of golf balls on the outback NSW mining town.
It badly damaged the roof of the home where Ms Murphy, who was pregnant with her fourth child at the time, and her partner lived.
It took until May this year for the roof to be permanently repaired.
For much of that time, a large section of the roof was missing.
Ms Murphy told the banking royal commission the temporary work done to fix the roof was woeful and described the process of dealing with Youi as stressful.
The delays and continuing repair work on the home have held up work to fix the soil in the backyard, amid wider work to address lead contamination in Broken Hill associated with its mines.
"They're still waiting for Youi to finish the repairs so they can come in and do their work," Ms Murphy said.
She said the couple had to constantly check everything and stay on Youi's case to get the damage fixed, along with pre-existing structural issues with the roof.
"It's been very stressful," she told the inquiry on Wednesday.
"We felt powerless at times.
"We really felt like we were butting our heads against a wall at times."
Youi has admitted the way it handled Ms Murphy's claim was not acceptable.
Australian Associated Press
