Loyal customers keep coming back to Hi-Craft

ADVERTISING FEATURE

PART OF THE COMMUNITY: Hi-Craft director Neville Anshaw says their Emu Plains location has become a landmark over the years.

PART OF THE COMMUNITY: Hi-Craft director Neville Anshaw says their Emu Plains location has become a landmark over the years.

Hi-Craft Home Improvements is a family owned and operated company which was started back in 1959 by the parents of director Neville Anshaw.

Now something of a landmark in the area, the showroom has been at the same spot in Emu Plains for all of the company's 60 years.

Hi-Craft designs and builds alfrescos, carports, decks, patios, pergolas and sunrooms and offers the full scope of services to their customers.

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Mr Anshaw said the company had witnessed many trends over the years.

"The way people live at home has changed," he said. "Alfrescos have been integrated as an extension of living spaces - to bring the outdoors in - and we have adapted our designs to follow these trends," he said.

"We used to sketch the structures by hand and now we are able to give customers a true-to-life drawing with 3D imaging."

The company employs more than 40 local staff, many of whom have been with them for 20 years. "We appreciate the local community giving us a home at Emu Plains," Mr Anshaw said.

He said the key to Hi-Craft's continued success was their customer service. "The true testament to our excellence is the number of referrals and repeat customers we have."

  • Hi-Craft Home Improvements is at the corner of Great Western Highway and Russell Street, Emu Plains. Phone 1300 659 276.