Alternative electronic check-in for those in the Blue Mountains without a smart phone

As the community gets closer to some freedom from the current lockdown, Service NSW is continuing to encourage customers to register for a COVID-19 check-in card which can be presented to supermarkets and other essential retail businesses to scan.

The card provides a quicker, alternative electronic check-in method for customers without a smartphone.

Customers can download and print their check-in card or have a plastic card mailed to them within a week to ten days at

Many Mountains businesses have been helping customers check-in manually when they don't have a smart phone or have trouble operating the Service NSW app. This speeds up the process for everyone.

Businesses can scan a customer's COVID-19 check-in card with a compatible device, such as a tablet or mobile device by using the camera.

When a business scans the QR code on the card, the customer's registered contact details automatically populate in the unique Service NSW business online webform.

The customer's check-in information is directly available for NSW Health's contact tracing team in the event of a positive COVID-19 case.