Italktravel & Cruise Blue Mountains has been in operation for more than 25 years.
Original owners Paul and Noeline Nagle were involved in the community through groups such as Rotary, and this has continued under new owners Matthew Hickey and Dean Heke who both worked under the Nagles before taking over the business in 2006.
Mr Hickey said although the business name had changed a couple of times over the years it had always maintained the same high service standards and community focus.
He said ocean and river cruising had "exploded in popularity" over the last 10 years and the business had adapted its knowledge to deal with the change.
"The growth in the cruise market has evolved the products we sell," Mr Hickey said.
"Viking Cruises is a fairly new player in the Australian market and consultants Dianne and Sue have both been lucky enough to experience this product as part of our dedication to developing our knowledge for our customers."
This knowledge will be shared at an information night in conjunction with Viking Cruises being held at Katoomba RSL Club on Tuesday, October 29.
The company recently launched a private airport/cruise transfer business to provide a fully inclusive door-to-door travel agency in the Blue Mountains.
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It allows clients to finalise all their travel arrangements in one location.
"Being locally owned and operated means we are part of this community," Mr Hickey said.
"Our families are all part of that and we give back through the use of local businesses, sponsorship of events and clubs, and charitable donations to local groups.
"Being local also allows us to understand the unique requirements of travellers from our region.
"Our staff has a combined 120 years' experience in the office and our focus on service with a 'can do' attitude has led to our consistent and long-term success.
"An ongoing dedication to training and work life balance has also been key."
Italktravel & Cruise Blue Mountains is at Shop 6, Pioneer Place, Katoomba. For details phone 4782 2188.